Before you join us, take a moment to read our terms and conditions of service. We want you to understand them so that you know upfront what we offer and what we don’t offer. If you have any questions after reading this please contact us to make sure you are clear before you join!
Important – Summary of what we will not host:
In order to keep our servers fast for all users, we do not allow the following resource intensive scripts:
- IRC Server (Egg Drops)
- Game Server
- CGI Chat scripts
- PHP Shells or similar
- Free email with auto signup
- Any script using excessive amounts of resource or negatively impacting other users
- Any script that could be assessed as abusive in our sole judgement
Keeping your scripts efficient so they do not impact other users is your responsibility. Although we rarely apply this rule, we reserve the right of sole judgement in assessing any script or code as a problem.
SPAM / Unsolicited email
MNC has an absolute zero tolerance policy in regards to spam or the sending of unsolicited email. All new accounts are heavily monitored for the protection of both yourself and other MNC Users. If you have any further questions or concerns, please don’t hesitate to contact us.
Conditions of service
MNC provides web hosting, email, and web development services. MNC reserves the right to suspend or cancel any client’s access to any portion or all of MNC services, when MNC deems that the account has been used inappropriately. MNC reserves the right to refuse service and/or access to its servers to anyone.
Prohibited activity
MNC prohibits sites engaged in illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of Australian and international laws, selling and/or distributing illegal contraband. Internet abuse including but not limited to spamming – mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a $500 dollar clean up fee.
MNC also prohibits systems abuse including, but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts.
Data transfer
MNC plans allow a specific amount of transfer per month (for further information refer to your plan details). Standard hosting plans and above can purchase additional bandwidth at $5.00 per gigabyte.
Adult content
The determination of what is “adult content” and prohibited shall be solely made by MNC.
Should a policy violation occur, MNC reserves the right to terminate the account without notice and without any refund. The policy violating client will be held responsible for any damages to MNC’s system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.
Web site content
The client is responsible for keeping a copy of their most current web site files as backup on their own system (not on MNC servers). MNC is not responsible for any lost files, information, or data.
Should any data need to be recovered from MNC’s backup tapes, there will be a charge of $100. MNC does not guarantee to possess the most current copy of a client’s website.
System updates
The client understands that system updates occur in real-time and as queued batch processes. MNC reserves the right to modify the processing times at any time without notice. If a client or MNC support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system. MNC reserves the right to move your account to a new server if deemed necessary.
Support
Free customer support is provided via email through the client’s control panel contact forms. Technical support emails will be answered within 24 hours. Billing enquiries will be answered within two business days. Client agrees not to spam Support and to remain courteous in all communication. MNC does not provide website design, custom programming and scripting, or web site consulting services as part of free customer support, nor do we provide consulting or assistance with website design, programming or scripting via free support.
Service Guarantee
The maximum amount we are liable for any claim, or group of claims, is the retail cost of the renewal and/or hosting.
For any day, if downtime exceeds 60 minutes, we will credit your account proportionately for the time that the server was completely unusable upon request. The duration of the period for which the server is unavailable will be at our sole discretion.
You are responsible for maintaining a working email address in our billing system so that we are able to contact you.
The maximum amount we are liable for any claim, or group of claims, is the retail cost of the registration or renewal and/or hosting.
Payment policy
All services are provided on a prepayment basis.
Service is activated only after receipt of payment.
Credit card payment is authorized and assessed in real time.
Once an order is successfully submitted, the client is subject to MNC’s refund policy.
Any one-time setup fee is non-refundable.
All monetary transactions will occur in Australian ($AUD) dollars.
No bills or invoices will be sent by postal mail or fax.
Payment is due every year (12 months) for clients who choose annual prepayment, or every anniversary quarter (3 months) for clients who choose quarterly prepayment. MNC reserves the right to change pricing schedules at any time. Additional features can be added at any time. When a feature is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle. Feature prices are not pro-rated.
Late payments will incur a $10 processing charge.
Renewal notification and billing schedule
Renewal notification is emailed to the billing contact seventeen (17) days prior to the end of the billing cycle. Credit card renewals will be charged the day before the renewal date. If renewal payment is not made on or before the renewal date, the website and email service may be interrupted which will result in loss of email and website downtime until payment is received.
Credit card failures
In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of ‘successful charge’ will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be suspended, and then canceled after period of 30 days expires. New accounts will be canceled if a credit card payment fails. Subsequently repudiated credit card payments will be treated as failure to make initial payment. If a credit card payment is repudiated, MNC will retain everything associated with the account, including domain registration until payment is received. We will send you an email to the billing email address on file before we charge your card.
MNC reserves the right to charge a processing fee for each credit card failure.
Returned cheques
MNC will not in any way be held responsible for any loss of data (including email) due to the downtime or deletion of any account under these circumstances.
Refund policy
For new accounts, hosting refunds will be given on request for thirty days (30 days) after initial subscription and will result in immediate account cancellation. For new accounts, the set up fee charges are non-refundable, and support costs may be be assessed as set up fees if an account is cancelled in the first 12 months. If MNC terminates an account due to policy violations, there will be no refund. The fees for additional features (including domain registration and web development) are non-refundable. We will refund based on unused quarterly periods.
Cancellation
MNC reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a $500 clean-up fee. MNC reserves the right to delete any policy violating web site content without notice.
Customers can cancel service at any time. Account cancellations are not accepted via email. All account cancellations are to be requested through the client’s control panel contact forms.
If the client requests cancellation, their account will be terminated at a specified date or immediately. If the client specifies immediate account termination, MNC reserves the right to delete web site contents without notice.
Indemnification
Client agrees to defend, indemnify and hold harmless MNC against any liabilities arising out of defective products sold to customers from MNC servers, personal injury or property damage caused by products or services sold or distributed from MNC servers, any material that infringes or allegedly infringes on the rights of a third party available from MNC servers, and any material that libels or allegedly libels a third party available from MNC servers.
Disclaimer
MNC is not responsible for any damages to any client’s business. MNC makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of MNC’s web hosting and email service is at the client’s sole risk. MNC’s services are provided on an “as is, as available” basis.
MNC does not guarantee that our services will be uninterrupted or error free. MNC will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions.
In no circumstance will MNC be liable for any claims resulting from the use or inability to use MNC’s services – including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to MNC servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.
MNC reserves the right to revise our policies at any time.